Wil Schmidt III
I am a Client Success and Global Services executive who designs and scales high-performing teams that protect retention, grow footprint, and strengthen executive relationships.
Over the last 13+ years at Gartner and in prior leadership roles, I have led global client success and service organizations across North America, EMEA, and APAC, often in complex, high-expectation environments. My teams support senior leaders on mission-critical decisions.
My leadership approach is rooted in Empathetic Accountability and what I call Maverick Leadership—balancing emotional intelligence, clear standards, and the willingness to challenge legacy thinking when it no longer serves the business or the team. I’m known for:
I’m based in Southwest Florida and open to OC-1 / SVP / VP-level Client Success, Global Services, or Chief Customer roles that are remote or located in Florida, Georgia, or Texas.